Refund and Activation Policy

We stand behind the sourdough starters sold by Mother's Country Store. Because starters are perishable food-based cultures, we cannot accept physical returns after shipment.

Activation guarantee

Most dehydrated starters show meaningful activity in 48–72 hours when you follow the included instructions. If yours has not activated after 72 hours while you followed those instructions, contact us within seven days of delivery. You may choose a free replacement or a refund; tell us which you prefer.

A photo of your starter is highly encouraged because it helps us troubleshoot, but it is not required to request help or a remedy. We will not turn down a request solely because you cannot provide a photo.

Mold, contamination, or heat damage after delivery is normally excluded when caused by handling or storage after arrival. These exclusions do not apply if shipping or packaging caused the problem.

Damaged, incomplete, or incorrect orders

Inspect your order when it arrives. Contact us within seven days of delivery if it is damaged, incomplete, or incorrect, and tell us whether you prefer a replacement or refund.

Other returns and refunds

Sale items and gift cards are not eligible for physical return. Approved refunds go back to the original payment method, typically within 10 business days; your bank or card issuer may take additional time to post them. If more than 15 business days have passed since approval, contact us.

Email support@motherscountrystore.com or call (702) 482-8691.