Activation Guarantee

We don’t just sell starters - we sell success. If you follow our exact activation instructions and your dehydrated sourdough starter still doesn’t activate within 72 hours, we’ll send you a free replacement starter. 

Need help fast? Email support@sourdoughstarter.com and we’ll troubleshoot with you first. 

What “Activation” Means 

A starter is considered activated when it shows clear signs of fermentation after feeding, such as: 

  • Visible bubbles throughout the starter 
  • Noticeable activity (often increased aeration and texture change) 
  • Progress over time with consistent feeding 

Temperature and timing vary, but when instructions are followed, you should see meaningful progress within 72 hours in most home environments. 

How to Claim Your Free Replacement (Quick Checklist) 

  • Your order information

    Provide us with the following:

    • Full name used to order
    • Your order number

  • Proof of your activation attempt

    Please attach clear photos of: 

    • Your starter jar (top view + side view) 
    • The starter consistency (after stirring is totally fine) 
    • Your flour and water setup (a quick photo is enough) 

  • Your activation details (copy/paste)

    • Where you kept it (warm spot vs. cold spot + approximate temperature if known) 
    • Flour used (e.g., all-purpose, bread, whole wheat, rye) 
    • Water used (tap / filtered / bottled) 
    • Feeding schedule followed (times and amounts if possible) 

What This Guarantee Covers (And What It Doesn’t) 

If you’re unsure whether you qualify, still email us and we’ll help you troubleshoot first.

Covered

Your starter does not activate within 72 hours despite following the instructions (ratios, timing, and storage)

Not Covered

  • Starter contaminated due to unsanitary jars/tools 
  • Visible mold caused by contamination or improper handling 
  • Not following the activation instructions (incorrect ratios, timing, or storage) 
  • Extreme temperature exposure after delivery (example: left in direct sun/heat for long periods) 
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